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Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simult...
The aim of the article was to determine the extent of the negative impact of HIV/AIDS in the workplace on firm efficiency and firm competitiveness. The South African manufacturing sector was used as a...
The aim of the paper is to introduce a human resource efficiency model in order to rank the most important human resource driving forces for project management best practices. The results of the model...

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