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An Open Access Wireless Market Supporting Public Safety, Universal Service, and Competition
Supporting Public Safety Universal Service
2015/9/18
We present a market design for an open access wireless market. Open access means that in real
time, network capacity cannot be withheld—network throughput is priced dynamically by the
marginal dem...
Procuring Universal Telephone Service.
Procuring Universal Service:Putting Auction Theory to Work
Procuring Universal Service Auction Theory
2015/7/21
Procuring Universal Service: Putting Auction Theory to Work.
How Do Customers Respond to Increased Service Quality Competition?
Customer Relationship Management Quality Customer Value and Value Chain Service Operations Consumer Behavior
2015/4/24
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive d...
Services Trade and Labor-Demand Elasticities of Service Sector: Empirical Evidence from China
Trade Liberalization Labor-Demand Elasticities Service Sector Substitution Effect Output Effect
2013/2/20
This paper analyses the impact of services trade on the labor-demand elasticities of service sector with the data of China from 1982 to 2009.we find that: 1) First, no matter in the long run or in the...
Business Models at Work in the Mobile Service Sector
Business Model Open Innovation Mobile Service Mobile Application iPhone Resources
2013/2/23
This paper aims to enhance the knowledge of business models in the mobile service sector by exploring their key mechanisms and underlying components. By combining the business model literature with em...
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service
Mixed Channel SaaS Service Customer Base
2013/2/23
Software-as-a-Service (SaaS) realizes the transformation from product to Service through put the software into “clouds”. SaaS supply chain is composed of a SaaS ISV (Independent Software Vender) who s...
The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab
Service Quality Education Students’ Satisfaction Perceived Quality
2010/10/18
In today’s competitive environment the education has not only become a major industry and need of the day but it is also an investment by the parents for their children. In public as well as in privat...
Service Blueprinting: An Effective Approach for Targeting Critical Service Processes – With a Case Study in a Four-Star International Hotel
Blueprinting Critical Hotel Process Service
2010/10/18
While techniques such as service blueprinting has been used mostly for analysis of a single service process, its application in targeting and selecting critical service processes have not been address...
Effects of IT Maturity and Freedom of Choice regarding relations between the Service Provider and its clients
IT Maturity Freedom of Choice Relations Roles
2008/11/11
The roles of the public servants seem to change towards increased service attitudes influenced by degree of IT Maturity and towards increased degree of problem solving influenced by increased degree o...
Reverse logistics for recycling: The customer service
reverse logistics customer service multivariate statisticsDownloads
2008/11/11
Customer service is a central concern in the logistics practice and a study topic in the forward logistics research. This article investigates the elements of customer service and their importance in...
K.K. Chung Service Scholarship
2008/1/18
In memory of an old friend of the CCER, Hong Kong entrepreneur Mr. Kwok Kwong Chung and his wife Chung Hui Sun, the CCER established the "Kwok Kwong Chung Service Scholarship" in 1998. The scholarship...
We present in this paper a general description about the business services in China. With some reform on liberalization in business services, the structures of service markets have been changed great....