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The Second IFIP/IEEE International Workshop on Analytics for Network and Service Management (AnNet 2017) will be held in conjunction with the IFIP/IEEE International Symposium on Integrated Network Ma...
It is our great pleasure to announce the 15th IFIP/IEEE International Symposium on Integrated Network Management (IM 2017), which will be held 8-12 May 2017 in the heart of Lisbon, Portugal’s beautifu...
ICSSSM (International Conference on Service Systems and Service Management), supported by IEEE is focusing on emerging service science in the 21th century. The main purpose of ICSSSM is to provide a p...
Frances Frei is a Professor in the Technology and Operations Management Unit at Harvard Business School and the Chair of the MBA Required Curriculum. Her research, course development, and teaching ex...
Networkand service management can be almost too complex to be carried out bysuppliers and administrators without the aid of systems specificallydedicated to that task. One such solution is based on ma...
Althoughthe contribution made to ITIL (Information Technology InfrastructureLibrary) by version 3 over version 2 cannot be considered as a radicalchange in direction, it does represent a step forward ...

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