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The efficiency and quality dilemma: What drives South African call centre management performance indicators?
The efficiency and quality dilemma drives South African call centre management performance indicators
2012/10/17
Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simult...
Governance-Management-Performance (GMP) Framework: A Fundamental Thinking for Improving the Management Performance of Public Projects
Public Project Management Performance Project Management (PM) Project Governance (PG) GMP Framework
2013/2/23
Public projects play an active role in the development of economy. However, public project management performance (PPMP) is not very satisfying and urgent to be improved, especially in China which is ...